These Terms of Service ("Agreement") govern your use of the Revogue online store ("Revogue," "we," or "our") and outline the rights and obligations of both customers and Revogue. By using our online store, you agree to be bound by this Agreement. Please read these terms carefully before making a purchase.
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Customer Rights:
a. Right to Return: Customers may return purchased products within 3 days of delivery, provided the product remains in its original condition with all tags attached and packaging intact.
b. Right to Exchange: Customers may exchange purchased products within 3 days of delivery, subject to product availability. Price differences must be settled for exchanges of different value.
c. Right to Privacy Protection: We handle customer data according to our Privacy Policy, using personal information only for specified purposes.
d. Right to Request Data Deletion: Customers may request deletion of personal data by emailing info@revoguepk.com, though transaction records will be retained for legal compliance.
e. Right to Product Verification: Customers may request current product images before purchase when feasible. -
Revogue's Rights:
a. Data Collection: We collect necessary customer information including name, delivery address, contact number, and IP address for order processing and service improvement.
b. Additional Verification: We may request ID copies or other verification documents for high-value orders or fraud prevention.
c. Damage Claims: We may impose a 30% restocking fee and suspend future COD privileges if customers refuse deliveries without valid reason.
d. Service Modifications: We reserve the right to update product offerings, prices, or policies without prior notice. -
Service Conditions:
a. Cash on Delivery: COD available only for complete residential or office addresses. P.O. boxes require advance payment.
b. Returns Process: Return requests must include clear photos of any damaged items, submitted within 24 hours of delivery.
c. Refund Method: All refunds are processed via bank transfer within 7 business days after return approval.
d. Order Changes: Order modifications or cancellations must be requested within 6 hours of placement by contacting our customer service.
e. Shipping Policy: Standard delivery takes 2-5 business days. Self-collection from courier offices requires Rs. 300 advance payment.
f. Legal Compliance: These terms constitute a binding agreement and order records may serve as evidence in disputes.
g. Order Placement Confirmation: Orders placed on our website or other platforms do not require further confirmation.
By completing your purchase, you confirm acceptance of these Terms of Service. Revogue may update these terms periodically, with continued use constituting acceptance of revisions.
For questions, contact: info@revoguepk.com